Returns & Exchanges
At North Sails, we are committed to ensuring our high-performance gear meets your expectations, which is why we offer a 30-day hassle-free return window for all unused items. Whether you are swapping a size or returning a technical garment, our streamlined process ensures you get back to the water as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging with all tags attached to ensure the product remains in resaleable condition.
Attach the Shipping Label
Print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing